JW

Certificates earned by Jack Ward

Skill Certificates Surpass Knowledge! 

Technical Support Fundamentals
Certificate

Technical Support Fundamentals

Completed the Technical Support Fundamentals course as part of the Google IT Support Professional Certificate on Coursera (2023). Covered hardware, software, networking, troubleshooting, and customer service skills.

PAT Testing
Certificate
BTEC Level 3 IT — Year 1 & 2
Certificate
The Bits and Bytes of Computer Networking
Certificate

The Bits and Bytes of Computer Networking

Completed the Google-backed Coursera course covering network models (TCP/IP, OSI), routing and switching, DNS, DHCP, cloud networking, and network troubleshooting.